In 2025, Suzuki Marine customers rated their experience at an outstanding 95.6% satisfaction, confirming that trust is at the heart of our market leadership.

Suzuki actively measures Customer Satisfaction across our clients who have recently purchased a Suzuki outboard. This is a questionnaire where clients score Suzuki Marine between 1 and 10 to evaluate if their expectations were met. The questions relate to the sales persons experience, the sales process including communication, product offer, timing, value, etc.

Every Suzuki Marine Customer Satisfaction survey is shared with both the relevant Suzuki Marine dealer and Suzuki Marine Head Office. This ensures that customer feedback, whether positive or constructive, is reviewed, addressed, and used to enhance the ownership experience.

The results below show a clear, consistent upward trend over the past years and reflect the dedication to continuous improvement of our dealers nationwide.

In 2025, we received 158 unique customer survey responses giving Suzuki Marine an overall Customer Satisfaction Score of 95.6%.

Sales Executive Experience: 95.6%
Sales Process: 90.0%
Overall Satisfaction: 94.8%

In 2024, 135 customers shared their feedback, giving Suzuki Marine an overall Customer Satisfaction Score of 94.4%, compared to a score of 93.2% in 2023.

For our customers, these scores mean clearer communication, reliable support, and confidence that their investment is protected long after the sale.

These results reinforce Suzuki Marine’s position as a market leader, not only in sales, but also in customer experience and trust, consistently year after year.

Continuous Improvement Through Customer Feedback

Customer feedback plays a vital role in providing valuable insight into the Suzuki Marine buying experience. Your experience helps us refine processes and strengthen dealer support and deliver even better service.

Didn’t receive a Suzuki Marine Customer Satisfaction email but would still like to review your experience?

You’re welcome to:

Send us a private message on Facebook with the following details:

Name and surname

Email address

Cell phone number

Suzuki Marine dealer you purchased from

Our team will gladly send the Customer Satisfaction questionnaire directly to you which takes less than 5 minutes to complete.

OR

Leave a Google Review on your relevant Suzuki Marine dealer’s Google profile and share your experience with other boaters.

Market leadership is the choice of customers and driven by customer satisfaction.

As the best-selling outboard brand with a 55% market share in 2025, Suzuki Marine’s leadership is built on more than performance and reliability, it’s built on customer trust. Every engine sold represents a relationship, and our commitment is to deliver an ownership experience that matches the quality of our products.

Thank you for choosing Suzuki Marine.